Privacy Policy

Effective Date: July 19, 2025

Introduction

At ellevivra.com (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, https://ellevivra.com (the “Site”), or use our services, including educational resources, courses, or creative content. By accessing or using the Site, you consent to the practices described in this Privacy Policy.

Personal Information We Collect

We collect information that can identify you or relate to you as an individual (“Personal Information”) in the following ways:

Information You Provide

Contact Information: Name, email address, phone number, or mailing address when you register, contact us, or enroll in our services (e.g., educational courses or newsletters).
Account Information: Username, password, and profile details if you create an account.
Order Information: If you purchase services (e.g., courses or materials), we collect billing address, payment information (e.g., credit card details), and transaction details.
User-Submitted Content: Feedback, comments, or inquiries submitted through contact forms or interactive features.

Automatically Collected Information

Device Information: IP address, browser type, operating system, time zone, and device identifiers when you visit the Site.
Usage Data: Pages visited, time spent on the Site, search terms, and how you interact with our content, collected via cookies, web beacons, or similar technologies.
Location Data: General location based on IP address or time zone to tailor content (e.g., currency or language preferences).

Information from Third Parties

We may receive information from third-party services (e.g., payment processors or analytics providers) to facilitate our services or enhance user experience.

How We Use Your Personal Information

We use your Personal Information for the following purposes:

Service Delivery: To provide and manage our services, such as delivering educational content, processing payments, or fulfilling orders.
Communication: To respond to inquiries, send updates, confirmations, or newsletters (with your consent), and provide customer support.
Site Improvement: To analyze usage patterns, optimize Site performance, and enhance user experience through analytics tools like Google Analytics.
Marketing: To send promotional materials or advertisements about our services, where permitted and based on your preferences.
Security and Fraud Prevention: To screen for potential risks, fraud, or unauthorized activities (e.g., using IP addresses to detect suspicious activity).
Legal Compliance: To comply with applicable laws, regulations, or legal requests (e.g., subpoenas or court orders).

How We Share Your Personal Information

We share your Personal Information only in the following circumstances:

Service Providers: With trusted third parties (e.g., payment processors like PayPal, hosting providers, or email services) to perform functions like payment processing, Site hosting, or customer support. These providers are contractually obligated to protect your data.
Analytics Partners: With tools like Google Analytics to understand Site usage.
Legal Obligations: To comply with laws, regulations, or legal processes, or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity, subject to this Privacy Policy.

We do not sell your Personal Information to third parties for marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons) to enhance your experience, store preferences (e.g., currency settings), and analyze Site performance. Cookies may be session-based (deleted when you close your browser) or persistent. You can manage cookie preferences through your browser settings, but disabling cookies may affect Site functionality. For more information, visit www.allaboutcookies.org.

Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For example:

Order Information is retained for accounting and legal purposes unless you request deletion.
Usage Data is retained in anonymized form for analytics purposes.

Your Privacy Rights

Depending on your location (e.g., Pakistan, European Economic Area, or other jurisdictions), you may have the following rights:

Access: Request access to the Personal Information we hold about you.
Rectification: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your Personal Information, subject to legal obligations.
Restriction: Request restriction of processing under certain conditions.
Data Portability: Request a copy of your data in a structured, portable format.
Objection: Object to processing for marketing or other purposes based on legitimate interests.
Withdraw Consent: Withdraw consent for processing (e.g., marketing emails) at any time by unsubscribing or contacting us.

To exercise these rights, contact us at privacy@ellevivra.com. We may verify your identity before processing requests. If you believe we have violated your rights, you may lodge a complaint with a data protection authority (e.g., Pakistan’s relevant authority under the Personal Data Protection Bill, 2023, once established).

International Data Transfers

If you are located outside Pakistan, your Personal Information may be transferred to and processed in countries like the United States or Canada, where our service providers (e.g., hosting or analytics) operate. We ensure appropriate safeguards, such as Standard Contractual Clauses, to protect your data in accordance with applicable laws.

Children’s Privacy

The Site is not intended for individuals under 13 years of age. We do not knowingly collect Personal Information from children under 13. If you believe a child has provided such information, please contact us at privacy@ellevivra.com, and we will promptly delete it.

Security

We implement reasonable measures to protect your Personal Information from unauthorized access, loss, or misuse, including encryption and secure server software. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

The Site may contain links to third-party websites or services (e.g., payment processors or educational partners). We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a notice on the Site. The updated policy will be effective upon posting, with the “Effective Date” updated accordingly.